FREE SHIPPING- Pinewood cottage provides free shipping to the continental US for our customer convenience.
FedEx- We use FedEx Ground for business deliveries and FedEx Home Delivery for residence deliveries.
Shipping options- For customers who prefer another shipping method, we will add on any additional charges beyond the basic FedEx charges.
Environmental Concerns- We use recycled cardboard, foam and paper as often as possible as a part of our effort to save and protect the environment. We salvage boxes from our local school and other local businesses and residents.
Customer satisfaction- We rarely have damages reported, but on those rare occasions when something goes wrong, we do everything we can to ensure our customers’ satisfaction, even if it means replacing the entire order.
Email confirmation- When an order goes out, we email customers with the tracking numbers so they are able to track their orders and anticipate delivery dates.
Tracking orders- If your order has shipped, you can track it by going to- www.fedex.com
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